Keep networks healthy and subscribers loyal.
Network operations, churn prediction and AI-powered customer support.
The telecommunications opportunity
Carriers operate at a scale where minutes of degradation cost subscribers. We combine network anomaly detection with retention models and care automation across every support channel.
What we deploy
Network anomaly detection
Real-time detection and correlation across RAN, core and transport telemetry.
Churn and retention models
Propensity scoring with automated offer orchestration.
AI care agents
Billing, provisioning and troubleshooting resolution with OSS/BSS actions.
Field dispatch optimisation
Smart scheduling and technician copilots for faster first-time fixes.
Benefits
- Network anomaly detection
- Churn prediction
- AI care agents
Use cases
- Proactive outage detection and notification
- Tier-1 technical support automation
- Plan upgrade and win-back campaigns
- SIM and device provisioning workflows
Proof in production
Churn spiked among subscribers who experienced repeated unresolved service issues.
Anomaly detection tied to proactive notifications and retention offers, with AI care handling tier-1 volume.
Churn reduced 22% and 71% of tier-1 contacts fully automated.
Questions we hear often
Other industries
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